Shipping and Returns

Shipping

How long until my order ships?

In-stock US orders ship within 1–2 business days and typically arrive 2–5 business days after the carrier picks them up (up to 7 in rare cases). You'll get a tracking number by email once it's on its way. International orders generally take 7–20 business days.

Do you offer free shipping?

Yes — free US shipping on orders over $150. Under that, shipping is calculated at checkout. For international orders we pass the carrier's rate straight through with no markup.

My order says backordered — what does that mean and when will it ship?

Backordered means the item sold out and is on its way back into stock, so it ships once our restock lands rather than in the normal 1–2 days. We won't give you a date we can't hit. If you'd rather not wait, you can cancel for a full refund, or reach out and we'll help you find an in-stock option that ships right away.

How do I get notified when something is back in stock?

If a size shows "Sold Out," use the "Notify Me When Back in Stock" button on the product page — we'll email you the moment that size and color is back. Signing up for stock alerts does not subscribe you to our marketing emails. (If a size shows "Backordered" instead, you can order it now and it ships as soon as our restock lands.)

How do I track my order?

You'll get a tracking link by email when it ships. You can also log into your account, open the order, and see the latest status there.

My tracking says delivered but I don't have it / my package is stuck in transit.

Once a carrier (USPS, UPS, or DHL) has the package, transit timing is on their end, but we still want to help. Email us at help@stoicperformance.com with your order number and we'll look into it and figure out next steps with you.

Returns and exchanges

What's your return policy?

30 days, on unworn, unwashed items in original condition with all tags and packaging attached — free of any markings, stains, hair, or odors. To start one: log into your account, select the order, and click "request return." Once we receive and inspect it, we issue your refund to the original payment method; depending on your bank it may take a few business days to appear.

Who pays for return shipping?

If you sized wrong or changed your mind, return shipping is on you. If the problem was ours — wrong item, defect — we cover it, return label and all. We treat our sizing guides as accurate, so a sizing return is the customer's cost unless we shipped the wrong thing.

How do I exchange for a different size?

The fastest way is to request a return on the original and place a new order for the size you want — same 30-day, unworn condition rules apply. Order the new size right away so you don't miss it if it sells out, and we'll refund the return once it's back and inspected.

Can I return a worn or washed item?

No — we can't take back items that have been worn, washed, or are outside the 30-day window. They can't be resold, and it wouldn't be fair to the next customer. If something's defective, that's different — see the warranty section of the FAQ.

30 days to decide.

If it is not right, return it unworn with tags attached for a full refund. Start the return from your account, no phone calls needed.